Client Care Specialist - Remote

Overview

The Client Care Specialist will work with clients to understand their financial needs and help them build a suitable payment plan, while working remotely and attending company events.

In Short

• Communicate with clients via email, phone, and SMS.
• Understand clients' financial situations and build payment plans.
• Analyze client files to ensure payment compliance.
• Document all client interactions clearly.
• Set up banking agreements in the firm database.
• Liaise with team members for efficient proposal administration.
• Communicate with debtors about delinquent payments.

Requirements

• Post-secondary education or equivalent experience.
• Preferred experience in insolvency administration or customer service.
• Soft collections experience is an asset.
• Ability to recognize clients' emotional states.
• Excellent verbal and written communication skills.
• Strong attention to detail and multitasking ability.
• High computer literacy and ability to learn new programs.
• Great interpersonal skills.
• Team player who can work independently.
• Collection experience is beneficial.

Benefits

• Flexible WFH model.
• Vacation and wellness days.
• Extended health and dental coverage.
• Company-matching retirement savings plan.
• Financial support for professional development.
• Annual company events.
• Exclusive access to perks and discounts.