Client Care Specialist - Remote

Overview

The Client Care Specialist will be responsible for providing exceptional support to customers, ensuring a positive experience through effective communication and problem-solving.

In Short

• Build and nurture customer relationships through superior support.
• Handle inbound tickets, chat, and telephone inquiries.
• Manage a high volume of support requests weekly.
• Respond to inquiries with compassion and professionalism.
• Coordinate with internal teams for complaint resolution.
• Enhance training materials based on customer feedback.
• Maintain detailed case documentation.
• Troubleshoot product issues and recommend escalations.
• Work in a quiet environment free of distractions.
• Utilize multiple software programs simultaneously.

Requirements

• Bachelor's degree preferred.
• 1+ years of Customer Service experience.
• Proactive team player with innovative ideas.
• Effective communication skills in various formats.
• Proficiency in MS Office Suite.
• Experience with Zendesk is a plus.
• Experience in staffing or tech companies preferred.

Benefits

• Remote work environment.
• Competitive salary with growth opportunities.
• Excellent medical, dental, and vision plans.
• 401(k) retirement plan.
• Flexible Time Off.
• Bonus opportunities.
• Wellness allowance.
• Culture based on trust and communication.
• And much more.