Client Specialist - Remote

Overview

The Client Specialist role at Experian involves providing operational support to Account Executives and their clients, aiming to maintain and expand business relationships while identifying new opportunities for revenue growth.

In Short

• Provide operational support for Account Executives and clients.
• Develop relationships with clients based on their needs.
• Support the renewal of existing business.
• Identify and convert new logos within a defined region.
• Oversee implementation of solutions to ensure client satisfaction.
• Gather data to demonstrate growth and value.
• Advise clients on data quality best practices.
• Create new business through up-selling and cross-selling.
• Maintain contact with users to enhance relationships.
• Provide customer intelligence to sales and marketing.

Requirements

• Bachelor's degree required.
• 2+ years of complex relationship management experience.
• Strong sales drive and motivation.
• Problem-solving and analytical skills.
• Knowledge of consumer credit reporting preferred.
• Customer service and project management skills.
• Experience presenting to teams.
• PC skills required.
• Ability to travel.

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and 401K matching.
• Fully remote work environment.
• Flexible time off including volunteer, vacation, sick, and 12 paid holidays.