Senior Service Designer, Customer Experience - Remote

Overview

The Senior Service Designer will design end-to-end services that deliver meaningful, user-centred experiences, focusing on complex digital journeys through collaboration with clients and stakeholders.

In Short

• Design and evolve end-to-end services with a focus on user journeys.
• Create and maintain service blueprints and journey maps.
• Identify pain points and opportunities across people, process, and technology.
• Plan and lead qualitative and quantitative user research.
• Work closely with UX/UI designers and product managers.
• Facilitate workshops and co-design sessions.
• Influence stakeholders around a shared service vision.
• Contribute to design standards and tools.
• Measure and iterate services based on user feedback.
• Balance user needs with organisational constraints.

Requirements

• 5+ years of experience in service design.
• Advanced user research skills.
• Ability to design across complex systems.
• Understanding of regulated environments.
• Excellent visualization and storytelling skills.
• Strong knowledge of behavioral design.
• Understanding of accessibility and inclusive design principles.
• Experience with journey mapping and usability testing.
• Ability to thrive in a dynamic environment.

Benefits

• Remote work model.
• Vacation and wellness days.
• Extended health and dental coverage.
• Employee Assistance Program.
• Company-matching retirement savings plan.
• Financial support for professional development.
• Annual company events.
• Exclusive access to perks and discounts.