Premier Success Manager - Remote

Overview

The Premier Success Manager (PSM) is the key customer advocate and leader providing high touch engagement for Extreme’s most valued and strategic customers, ensuring their success throughout the customer lifecycle.

In Short

• Act as primary account contact for Customer Success.
• Coordinate post-sales activities with various teams.
• Engage customers for product enhancement requirements.
• Provide quarterly reviews and establish regular communications.
• Monitor and track all support cases.
• Facilitate periodic review sessions and customer visits.
• Support sales team on pre-sales activities.
• Mentor and coach co-workers and peers.
• Maintain knowledge of industry trends and technical knowledge.
• Handle critical situations and ensure customer satisfaction.

Requirements

• B.S. degree in Computer Science, Electrical Engineering, Telecommunications, or related field.
• 5 years’ experience in telecommunications or related technical field.
• 5 years of customer support experience in data communications.
• Demonstrated leadership in customer account management.
• Excellent project planning and communication skills.
• Ability to manage tense situations and enhance customer confidence.
• Strong English and Arabic language skills.
• High knowledge in project management and networking.
• General knowledge in IP technologies and troubleshooting.
• Proven experience in customer service/support skills.

Benefits

• Opportunity to work with high-profile customers.
• Engagement in a dynamic and innovative environment.
• Professional development and mentoring opportunities.
• Exposure to cutting-edge technologies.
• Ability to influence product enhancements directly.