Customer Success Manager - Premier - Remote

Overview

As a Customer Success Manager at Gearset, you will play a crucial role in ensuring customer satisfaction and retention, working with major brands and leveraging your technical expertise.

In Short

• Work with leading brands like Sony and DHL.
• Refine processes and experiment with new technologies.
• Ensure high levels of success and retention for accounts.
• Identify at-risk accounts and engage proactively.
• Support new customers during implementation.
• Build strong relationships with key decision makers.
• Champion customer views within the company.
• Work in a supportive and feedback-driven team.
• Enjoy excellent benefits and personal development opportunities.

Requirements

• Experience as a Customer Success Manager or Account Manager in a technical SaaS environment.
• Technical predisposition and ability to simplify complex topics.
• Customer-centric approach with a desire to deliver the best for users.
• Ability to build long-term relationships with customers.
• Proactive and collaborative in achieving commercial outcomes.

Benefits

• Salary of between £40k - £60k depending on experience.
• Remote UK based full-time opportunity.
• Generous personal development budget of up to £1500 per year.
• 25 days holiday plus bank holidays.
• Company Pension Plan matching up to 5%.
• Opportunity to join Long Term Incentive scheme.
• Bupa health care and life insurance.
• Flexible working hours.
• Discounted gym membership and wellness benefits.