Customer Success Manager - Premier - Remote

Overview

Join Gearset as a Customer Success Manager - Premier on a fixed term contract, where you will work in a high-trust environment to ensure customer success and retention.

In Short

• Work with major brands like Sony and DHL.
• Refine processes and experiment with new technologies.
• Ensure high levels of success and retention for accounts.
• Identify accounts at risk of churn and engage proactively.
• Support new customers during their initial implementation.
• Identify customer pain points and provide solutions.
• Build strong relationships with key decision makers.
• Champion customer views within the company.
• Enjoy excellent benefits and a supportive team.
• Work remotely with flexible hours.

Requirements

• Experience as a Customer Success Manager or Account Manager.
• Technical predisposition and desire to learn.
• Customer-centric approach and relationship-building skills.
• Proactive and collaborative mindset.

Benefits

• Salary of between £40k - £60k.
• Remote UK based opportunity.
• Generous personal development budget.
• 25 days holiday plus bank holidays.
• Company Pension Plan.
• Bupa health care and life insurance.
• Flexible working hours.
• Discounted gym membership.
• Opportunity to join Long Term Incentive scheme.