Success Manager - Remote

Overview

Addi is a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly and grow together. Today, we serve over 2 million customers and partner with more than 20,000 merchants, making Addi Colombia’s fastest-growing marketplace.

In Short

• Act as a strategic advisor and growth partner to our most important merchants.
• Lead and strengthen the Key Accounts Team.
• Maximize lifetime value, drive product adoption, and unlock expansion opportunities.
• Design and implement performance management processes.
• Achieve high activation rates for newly onboarded merchants.
• Deliver custom success plans for high-potential merchants.
• Communicate clearly across functions and levels.
• Use data to understand merchant performance and blockers.
• Demonstrate accountability for merchant outcomes.
• Work on a problem that truly matters, impacting customers' lives.

Requirements

• 6+ years of experience in Customer Success, Account Management, Sales, or Strategy roles.
• Proven track record managing B2B client portfolios.
• Experience in fintech, SaaS, payments, retail tech, or e-commerce platforms.
• Knowledge of digital checkout flows and embedded finance is a plus.
• Able to influence decision-makers at varying merchant maturity levels.
• Active listener who captures merchant sentiment.
• Uses data to identify bottlenecks in the success journey.
• Comfortable navigating tools like Salesforce and Looker.
• Demonstrates accountability and seeks feedback.
• Sets and pursues ambitious goals aligned with Sales team targets.

Benefits

• Work on impactful and meaningful projects.
• Be part of a growing company and shape its future.
• Unparalleled growth opportunities in a fast-scaling market.
• Join a world-class team focused on collaboration and excellence.
• Receive competitive compensation and meaningful ownership.