ML Success Manager - Remote

Overview

As Snorkel's ML Success Manager, you will lead the post-sales lifecycle for a portfolio of enterprise customers, focusing on building strong relationships and delivering successful outcomes.

In Short

• Build and develop relationships with senior leaders in business and IT.
• Identify critical needs of customers and map appropriate resources.
• Lead the new customer onboarding program.
• Be a customer advocate in product development.
• Partner with sales and technical teams to identify new opportunities.
• Mitigate risk of churn with account strategies.
• Supervise customer health and adoption metrics.
• Become a domain expert on Snorkel AI products.
• Assist in developing best practices for Customer Success.

Requirements

• 5+ years in a technical customer-facing role.
• Ability to understand customer objectives and design solutions.
• Experience in running strategic projects.
• Record of achieving targets and driving adoption.
• Strong presentation and interpersonal skills.
• Skilled at coordinating resources for customer issues.
• B.S. degree in Computer Science or related field.
• Travel up to 30% based on customer needs.

Benefits

• Comprehensive medical, dental, and vision plans.
• Yearly wellness stipend.
• 401k program for future planning.
• Parental leave program with up to 20 weeks paid time off.
• Workstation setup allowance.