Premier Success Manager - Remote

Overview

The Premier Success Manager (PSM) is the key customer advocate and leader providing high touch engagement for Extreme’s most valued and strategic customers, ensuring their success throughout the customer lifecycle.

In Short

• Serve as the primary account contact for Customer Success.
• Coordinate post-sales account-related activities with various teams.
• Engage customers proactively for product enhancement requirements.
• Conduct quarterly reviews and regular communications with customers.
• Provide on-site or remote presence during critical engagements.
• Monitor and track support cases and trends.
• Mentor and coach co-workers and peers.
• Maintain knowledge of industry trends and customer operations.
• Support sales team on pre-sales activities.
• Provide training and assistance on Extreme Platform ONE software.

Requirements

• B.S. degree in Computer Science, Electrical Engineering, or related field.
• 10 years of experience in telecommunications or related technical field.
• 5 years of customer support experience in data communications.
• Demonstrated leadership in customer account management.
• Excellent project planning and communication skills.
• Ability to manage critical situations effectively.
• Strong interpersonal and soft skills.
• Experience with IP technologies and protocols.
• Proven ability in technical support operations.
• Fluency in English; additional languages are a plus.

Benefits

• Opportunity to work with a global networking leader.
• Inclusive workplace culture.
• Career growth opportunities.
• Access to industry-leading training and resources.
• Engagement in a supportive team environment.