Senior Relationship Manager - Enterprise/Global Brands - Remote

Overview

The Senior Relationship Manager will lead and expand strategic business relationships, driving retention, client satisfaction, and growth activities within an assigned portfolio of Global Enterprise accounts for Experian's Employer Services.

In Short

• Develop executive-level relationships with clients by researching and understanding complex business needs.
• Create and maintain strategic account plans for top Global Enterprise clients.
• Assist in the renewal of existing business in partnership with the Client Development Executive.
• Own client retention activities and ensure long-term relationship health across assigned accounts.
• Generate client advocacy and referenceable success stories.
• Marshal cross-functional resources to ensure client satisfaction.
• Maintain and expand relationships within the client network.
• Gather data and insights regarding usage and outcomes.
• Lead client briefings and quarterly business reviews.
• Collaborate with Customer Success team on data quality best practices.

Requirements

• Bachelor's degree or equivalent experience.
• 5+ years of complex relationship management experience.
• Experience in Experian Employer Services.
• Experience with consultative sales and customer service.
• Ability to travel.

Benefits

• Great compensation package including uncapped commission.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote or hybrid.
• Flexible time off including volunteer time off and paid holidays.
• Explore all our exciting benefits online.