Senior Analyst, Agent Programs (Remote)

Overview

The Senior Analyst for Agent Programs at eXp Realty plays a critical role in supporting the day-to-day operations of the program, offering subject matter expertise and guiding the team in project-based work.

In Short

• Work-from-anywhere position within the U.S.
• Provide expert support to agents and customers.
• Collaborate with other teams to resolve customer issues.
• Ensure customer satisfaction through effective communication.
• Assist in project work and problem-solving efforts.
• Follow Standard Operating Procedures for program efficiency.
• Identify trends in data and communicate findings.
• Maintain a professional demeanor and customer-focused approach.
• Execute research and prepare reports for meetings.
• Self-motivated and eager to learn new skills.

Requirements

• BA/BS in a related field preferred.
• High School Diploma/GED required.
• Excellent customer service skills.
• Strong critical thinking and problem-solving abilities.
• Experience in the real estate industry preferred.
• Proficient in G Suite; Microsoft Office knowledge is a plus.
• Ability to multitask and manage customer requests.
• Conflict resolution and active listening skills.
• Experience working remotely.
• Strong attention to detail.

Benefits

• Work from anywhere.
• Flexible time off for salaried employees.
• 401k with 4% match and immediate vesting.
• Robust medical, dental, and vision benefits.
• Company-provided equipment.
• Monthly technology stipend.
• FSA & HSA with employer contributions.
• Health & wellness incentives.
• 100% paid parental leave.
• Supportive and inclusive work environment.