Agent Operations Specialist - Remote

Overview

The Agent Operations Specialist is essential in ensuring efficient onboarding. Serving as the primary contact for new agents, they facilitate a smooth integration into eXp's systems.

In Short

• Monitor and follow up on applicants from the join app to ensure timely processing.
• Schedule and manage the first interview with potential agents, ensuring they are well-prepared.
• Review and qualify candidate applications before initiating onboarding.
• Initiate and manage the onboarding process for approved agents.
• Gather required forms and contracts; set up agent profiles and tools.
• Respond to agent inquiries and guide them through each step.
• Assign company tools and ensure systems access is correctly configured.
• Identify and resolve onboarding issues to improve overall experience.
• Assist new agents through the contract signing process and ensure the first payment is completed accurately.
• Maintain agent data and profile information in different platforms with accuracy and timeliness.

Requirements

• Strong communication and organizational skills.
• Spoken and written proficiency in both Portuguese and English is required.
• Familiarity with real estate tools and technology.
• Ability to analyze data and processes for continuous improvement.
• Proficiency in managing digital records and following compliance guidelines.
• Problem-solving mindset, especially when handling listing issues or onboarding challenges.

Benefits

• Work-from-anywhere in Portugal.
• Join an innovative and rapidly growing company.
• Be part of a team recognized as one of the best places to work.