Agent Operations Specialist - Remote

Overview

The Agent Operations Specialist is essential in ensuring efficient onboarding, seamless listing management, and robust auditing processes. They serve as the primary contact for new agents, facilitating a smooth integration into eXp's systems while maintaining the accuracy and quality of agent listings across all platforms.

In Short

• Monitor and follow up on applicants for timely processing.
• Schedule and manage first interviews with potential agents.
• Assist new agents with contract signing and payment processing.
• Maintain agent data and profile information accurately.
• Guide agents in using eXp tools and provide troubleshooting.
• Respond to agent inquiries via email, chat, and phone.
• Conduct training sessions on contracts and compliance.
• Monitor market trends and update senior management.
• Develop methods for auditing listings and transactions.
• Identify opportunities for process improvements.

Requirements

• Strong communication and organizational skills.
• Proficiency in both Spanish and English.
• Familiarity with real estate tools and technology.
• Ability to analyze data for continuous improvement.
• Proficiency in managing digital records.
• Problem-solving mindset for onboarding challenges.

Benefits

• Work from anywhere in Puerto Rico.
• Access to a collaborative virtual office environment.
• Opportunity to be part of a recognized best workplace.