Agent Operations Specialist - Remote

Overview

The Agent Operations Specialist is essential in ensuring efficient onboarding, seamless listing management, and robust auditing processes. This role supports agents by facilitating their integration into the company's systems and maintaining the accuracy of agent listings.

In Short

• Monitor and follow up on applicants to ensure timely processing.
• Schedule and manage first interviews with potential agents.
• Assist new agents through the contract signing process.
• Maintain accurate agent data and licensing information.
• Guide agents on using eXp tools and provide troubleshooting support.
• Respond to agent inquiries through various communication channels.
• Conduct training sessions on contracts and compliance.
• Execute strategic initiatives to attract and retain agents.
• Collect feedback from agents for continuous improvement.
• Develop methods for auditing listings and transactions.

Requirements

• Strong communication and organizational skills in Spanish and English.
• Familiarity with real estate tools and technology.
• Ability to analyze data for continuous improvement.
• Proficiency in managing digital records and compliance.
• Problem-solving mindset for onboarding challenges.

Benefits

• Work in a fully remote environment with a global team.
• Access to collaborative tools and training.
• Opportunity to be part of a recognized company (8x Glassdoor Best Places to Work).