Customer Support Manager (Albanian Speaking) - Remote

Overview

As a Customer Support Manager at Exely, you will be responsible for onboarding, training, and guiding hoteliers in using our online solutions effectively, ensuring exceptional customer service.

In Short

• Guide hoteliers on navigating the Exely Solutions effectively.
• Provide strong and timely support through calls and emails.
• Manage hoteliers feedback and escalate issues as needed.
• Ensure solutions are functioning accurately on the hotelier's end.
• Oversee the timely resolution of hoteliers requests.
• Collaborate with the technical support team.
• Fluency in Albanian and English is required.
• Focus on building long-term relationships with clients.
• Work in a fast-paced IT company.
• Contribute to improving company processes.

Requirements

• Fluency in Albanian.
• Ability to communicate in English.
• Experience in customer support or related field.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work collaboratively.
• Passion for helping people.
• Experience in the hotel industry is a plus.
• Familiarity with IT solutions is beneficial.
• Ability to manage feedback effectively.

Benefits

• Work in a global IT company.
• Join a distributed team from multiple countries.
• Opportunity for professional growth.
• Engage in a diverse work environment.
• Contribute to improving customer service.
• Flexible working conditions.
• Participate in training and development programs.
• Work with a variety of clients globally.
• Develop strong relationships with clients.
• Be part of a fast-paced team.