Customer Success Manager - Remote

Overview

As a Customer Success Manager at Exely, you will be responsible for enhancing client performance and increasing revenue for hoteliers in Johor Bahru, Malaysia. You will engage with local clients to ensure their needs are met and work collaboratively with internal teams to provide exceptional customer service.

In Short

• Be the primary contact for local clients in Malaysia.
• Evaluate client performance and provide enhancement suggestions.
• Conduct frequent check-ins and quarterly business reviews.
• Handle 15 onsite meetings per month with clients.
• Boost direct online sales for the customer base.
• Focus on revenue strategy and partner results.
• Engage in proactive marketing activities.
• Work in a global team and share best practices.
• Maintain knowledge of products and industry trends.
• Promote clients' interests within the organization.

Requirements

• Experience in customer success or client management.
• Strong communication and interpersonal skills.
• Ability to analyze client performance data.
• Proficient in sales and marketing strategies.
• Problem-solving skills to address client issues.
• Willingness to travel for client meetings.
• Ability to work collaboratively in a team environment.
• Knowledge of the hotel industry is a plus.

Benefits

• Opportunity to work in a global team.
• Career advancement opportunities.
• Engagement in local events and networking.
• Access to training and development resources.
• Flexible working environment.