Customer-Facing Account Manager (B2B SaaS) - Remote

Overview

We are looking for a proactive and customer-focused Account Manager or Sales Support professional with a background in B2B SaaS, Account Management, or New Logo Sales.

In Short

• Remote position with working hours from 3 PM to 12 AM SAST / 9 AM to 6 PM EST.
• Proactively monitor and review job advertisements for quality and engagement.
• Collaborate with internal teams to optimize customer value.
• Handle inbound customer inquiries professionally via phone and email.
• Develop a deep understanding of the product suite for effective client support.
• Research and follow up on customer issues with actionable recommendations.
• Document customer inquiries for analysis by Product and Engineering teams.
• Escalate concerns regarding customer satisfaction when necessary.
• Participate in weekly syncs with Sales and Customer Success teams.

Requirements

• 3+ years of experience in a customer-facing role (Sales, Account Management, or Customer Success).
• 2+ years of experience supporting or selling a technical/SaaS product.
• Strong written and verbal communication skills with a customer-first mindset.
• Ability to work in a fast-paced, high-growth environment.
• Excellent time management and organizational skills.
• Analytical and resourceful with strong problem-solving abilities.
• Self-starter thriving in team and independent settings.
• Experience with platforms like Salesforce, Intercom, or Zendesk is a plus.

Benefits

• Opportunity to work in a dynamic and growing company.
• Remote work flexibility.
• Collaborative team environment.
• Development and growth opportunities within the company.