Director, CX Strategy - Remote

Overview

The Director, CX Strategy at EVERSANA INTOUCH will lead the development of personalized, cross-channel customer engagement strategies that enhance relationships with patients and healthcare professionals.

In Short

• Lead the development of large, personalized, cross-channel experiences.
• Develop thoughtful, innovative solutions founded in research and data.
• Identify opportunities to personalize experiences and connect the channels.
• Collaborate with subject matter experts to inspire brand tactics.
• Establish and grow vital internal and client relationships.
• Leverage analytics to drive customer experience optimization.
• Work closely with planning, creative, and analytics teams.
• Contribute to new business efforts to showcase CX strategy capabilities.
• Demonstrate commitment to diversity, equity, and inclusion.
• Perform all other duties as assigned.

Requirements

• Bachelor’s degree or equivalent experience required.
• 10+ years of digital/multichannel CX strategy experience.
• Strong communication, presentation, and interpersonal skills.
• Proven leadership skills in team building and cross-functional collaboration.
• Ability to create visually compelling PowerPoint presentations.
• Basic understanding of marketing cloud platforms is essential.
• Pharmaceutical or healthcare marketing experience is highly desirable.

Benefits

• Competitive salaries and benefits.
• Opportunities for professional development.
• Diverse and inclusive work environment.
• Support for employee well-being.
• Commitment to patient-centered care.