Customer Success Manager - Remote

Overview

As a Customer Success Manager at Eptura, you will be responsible for managing a book of business, driving user adoption, and ensuring customer retention.

In Short

• Manage a portfolio of accounts by understanding growth drivers and managing risks.
• Meet and exceed retention and churn targets.
• Help customers translate business use cases into solutions.
• Build long-lasting relationships with customer stakeholders.
• Act as the primary post-sale contact for successful onboarding and retention.
• Leverage customer health analytics for expansion opportunities.
• Document reasons for cancellations.
• Collaborate with internal teams to support distressed customers.
• Assist in renewal activities as needed.
• Contribute to customer success stories and testimonials.

Requirements

• Strong understanding of Customer Success and experience managing a book of business.
• Data-savvy with the ability to identify trends.
• Thrives in dynamic environments and embraces change.
• Continuous learner with a user-centric approach.
• Stays current on industry trends.
• Familiar with Customer Success platforms and CRM tools.
• Understanding of key Customer Success metrics.
• Results-driven background in customer-facing roles.

Benefits

• Health, Dental, Vision & Pet Insurance.
• 100% Company Paid Income Protection and Replacement.
• Employee Assistance Program.
• Flexible PTO.
• 401K with company match.