Care & Support Representative - Remote

Overview

The Care & Support Representative (CSR) is an essential team member and plays a critical role in ensuring the overall success of the homestay program. The CSR uses sound and reliable judgement to make decisions that directly impact the various stakeholders, and ultimately CHN’s reputation and client relations.

In Short

• Full-time, fully remote position across Canada.
• 30 hours per week, Monday to Friday from 2:15 PM to 8:15 PM EST.
• Deliver meaningful and effective client care.
• Uphold high levels of customer service.
• Take ownership and provide thorough follow-up.
• Communicate effectively with colleagues and clients.
• Engage with colleagues, host families, and students.
• Escalate crisis situations as needed.
• Collaborate for positive outcomes.
• Utilize problem-solving skills to manage inquiries.

Requirements

• 1+ years of Customer Service experience.
• Excellent Word, Excel, Email, and Database skills.
• Post-Secondary Certificate or Diploma preferred.
• Experience with international students and various cultures preferred.
• Strong interpersonal skills.
• Ability to work independently in a virtual environment.
• Strong verbal and written English communication.
• High attention to detail.

Benefits

• Fully remote work environment.
• Flexible working hours.
• Supportive team culture.
• Opportunity to make a difference in students' lives.
• Living Wage certified employer.