Overnight Emergency Care & Support Representative - Remote

Overview

The Overnight Emergency Care & Support Representative (OECSR) is an essential team member and plays a critical role in ensuring the overall success of the homestay program, working effectively in high-stress situations and completing administrative tasks in a remote environment.

In Short

• Act as the first point of contact for after-hours calls and situations.
• Manage emergencies involving students and document events.
• Determine the nature of emergencies and escalate as needed.
• Complete data entry and maintain client, host, or student files.
• Review and process student applications for accuracy.
• Provide operational support through various administrative tasks.
• Match students with hosts for placements and relocations.
• Work independently in a virtual office environment.
• Show empathy and provide exceptional customer service.
• Must be available for overnight shifts on weeknights and weekends.

Requirements

• Ability to work independently and autonomously.
• Exceptional customer service skills.
• Positive interpersonal skills and effective at de-escalating situations.
• Strong verbal and written communication skills in English; French is mandatory for some regions.
• Excellent skills in Word, Excel, Email, and databases.
• Strong problem-solving and organizational skills.
• Post-secondary certificate or diploma preferred.
• 1+ years of customer service experience.
• Experience working with international students is a plus.

Benefits

• Permanent, full-time remote position.
• Hourly pay ranging from $19.00 to $23.50.
• Flexible schedule with a rotating shift pattern.
• Opportunity to work in a meaningful role supporting international students.
• Work from home with required reliable internet.