Client Care - Direct Support Representative - Remote

Overview

The Client Care - Direct Support Representative will handle client requests and provide support through various communication channels, ensuring high-quality service and compliance with internal policies.

In Short

• Receive and respond to client requests through SalesForce and email.
• Log maintenance performed on client accounts.
• Diagnose and resolve complex problems related to membership and technical support.
• Authenticate clients before making updates to accounts.
• Communicate with internal teams regarding request status and problem resolution.
• Extract information from databases for management reports.
• Create and maintain subcode requests.
• Oversee premier client assignments and support relationships.
• Update service level agreements and procedures.
• Handle client escalations as needed.

Requirements

• High School Diploma or Bachelor's degree in Business Administration or related fields.
• 2+ years of experience in customer service.
• Advanced English skills.

Benefits

• Medical, life, and dental insurance.
• Flex Work/Work from home options.
• Paid time off and annual performance bonus.
• Education reimbursement.
• Family bonding and bereavement leave.
• Referral program.