Client Support Representative - Remote

Overview

As a Client Support Representative at Built Technologies, you will be the first point of contact for customers seeking guidance or solutions on our platform, delivering exceptional experiences while mastering our industry-leading construction and real estate finance technology products.

In Short

• Provide timely, effective support via phone, email, and chat.
• Troubleshoot technical issues and communicate solutions.
• Escalate complex issues to senior team members.
• Collect data to identify root causes and drive resolutions.
• Log incidents in a ticketing system for insights.
• Document resolutions and improve knowledge bases.
• Expand understanding of Built’s products and services.
• Advocate for customers to enhance their experience.
• Meet performance metrics for response time and satisfaction.
• Collaborate to streamline support processes.

Requirements

• 2+ years of experience in technical support or customer service.
• Strong problem-solving skills and customer-first approach.
• Exceptional communication skills for technical concepts.
• Familiarity with customer support tools like Salesforce and Zendesk.

Benefits

• Competitive benefits including uncapped vacation and health insurance.
• Robust compensation package including base salary and equity.
• Flexible working hours and paid family leave.
• Learning grant program for professional development.