Remote Otter LogoRemoteOtter

Technical Support / Client Support Representative - Remote

Posted 2 days ago

CloseSimple

CloseSimple

Customer Service
Full Time
USA

Share This Job!

Overview

As a Technical Support / Client Support Representative, you will be a primary point of contact for our customers and end users, providing expert assistance with a focus on our online portal and related technical issues. You'll play a crucial role in ensuring a seamless and efficient user experience by diagnosing and resolving technical difficulties.

In Short

  • Taking ownership of inbound support requests, specifically within our portal support channel.
  • Troubleshooting issues and seeing them through to resolution in a timely manner.
  • Escalating unresolved issues to the appropriate internal team or individual.
  • Working with technical staff to troubleshoot and resolve advanced customer issues.
  • Tracking trends to locate issues or pain points and reporting to our team to better define the user experience.
  • Communicating with customers and team members via email & web conference software.
  • Developing knowledge of internal systems with the goal of transitioning to the main support channel.
  • Working within our support business hours which are Monday through Friday, 9am-5pm CST.

Requirements

  • Technical support or call center support experience is required.
  • Proven ability to diagnose and troubleshoot basic to advanced technical issues.
  • Managing simultaneous projects for multiple customers.
  • Track record of strong performance in a remote environment.
  • Strong written and verbal communication skills.
  • Aptitude for quickly learning new technology.
  • Ability to multitask, sweat the details, and honor deadlines.
  • A proactive approach to support.
  • Adaptability and critical thinking.
  • Familiarity with JSON is a plus.

Benefits

  • Working with the best customers around.
  • Working in a hybrid or remote environment.
  • Fun, committed co-workers and team events to solidify relationships.
  • Competitive base salary plus Medical, Dental, Vision, Life Insurance, 401k, and other perks.
  • Flexible vacation time to promote healthy work-life balance.
  • Experience and opportunity for growth in an exciting industry.

Similar Jobs:

Granicus logo

Technical Support Representative - Remote

Granicus

2 days ago

The Technical Support Representative provides essential technical assistance for Granicus software applications, ensuring customer inquiries are resolved efficiently.

Technical Support
Customer Service
Troubleshooting
Microsoft Office Suite
CR
Full-time
Customer Service
Medrio logo

Technical Support Representative - Remote

Medrio

7 days ago

Join Medrio as a Technical Support Representative to enhance customer satisfaction and support clinical research.

Customer Support
Technical Support
Salesforce
SaaS Technology
Worldwide
Full-time
Customer Service
$50,000 - $60,000/year
Fender logo

Technical Support Representative - Remote

Fender

2 weeks ago

Join Fender as a Technical Support Representative to assist customers with digital audio products and provide exceptional technical support.

Technical Support
Customer Service
Windows
MacOS
Worldwide
Full-time
Customer Service
$17.00/hr - $24.00/hr
Affinitiv logo

Technical Support Representative - Remote

Affinitiv

3 weeks ago

Join Affinitiv as a Technical Support Representative to provide exceptional customer service and technical support.

Customer Support
Technical Support
Windows
MAC
Worldwide
Full-time
Customer Service
Axon logo

Technical Support Representative - Remote

Axon

3 weeks ago

Join Axon as a Technical Support Representative to help customers resolve technical issues and enhance product adoption.

Technical Support
Customer Service
Problem Solving
Communication Skills
Australia
Full-time
Customer Service