Client Support Representative - Remote

Overview

We are seeking a bilingual Client Support Representative to join our team, providing excellent technical support and customer service to our clients.

In Short

• Provide efficient technical support through tickets and chat.
• Troubleshoot software, hardware, and network issues.
• Document client interactions and resolutions.
• Work collaboratively with support team members.
• Follow up with clients for satisfaction.
• Escalate issues when necessary.
• Continuously update technical knowledge.
• Fluent in Chinese and English required.
• Willingness to work rotational shifts.
• Prior experience in a tech company preferred.

Requirements

• Fluent in Chinese and English (written and spoken).
• Prior experience in a tech company or customer service.
• Basic or intermediate IT knowledge.
• Excellent communication skills.
• Strong problem-solving skills.
• Ability to multitask and prioritize.
• Attention to detail.
• Willingness to work weekends and holidays.

Benefits

• Negotiable salary based on skill set.
• Opportunity for training and development.
• Dynamic work environment.
• Supportive team culture.