Client Support Representative - Remote

Overview

The Client Support Representative is responsible for providing order-level analysis and accurate responses to client and/or candidate inquiries, concerns, and requests regarding the company products and services.

In Short

• Engages and builds relationships with clients and applicants, focusing on a positive customer experience.
• Demonstrates accuracy and attention to detail in processing information.
• Maintains customer service support levels in all interactions.
• Partners cross-functionally to troubleshoot delays and errors.
• Understands Asurint products and services for quick resolution.
• Handles complex customer service issues and escalates as necessary.
• Manages candidate inquiries effectively.
• Other duties as required.

Requirements

• Experience providing high-volume customer service is required.
• Experience with the legal/court system is preferred.
• Experience with background screening is preferred.
• Proficiency in MS Office or similar software is required.
• High school diploma or equivalent is required; Associate degree preferred.
• Driver's license is required with a satisfactory driving record.
• 0 to 2 years of relevant experience is preferred.

Benefits

• Medical, dental, and vision effective first day of employment.
• 401(k) with employer match.
• Paid time off and 10 company-paid holidays.
• Employee Assistance Program and Wellness Program.
• Telecommuting Stipend.
• Professional development programs.
• Company-paid life insurance and disability options.
• Flexible spending/health savings accounts.
• Employee referral bonus.