Client Implementation Quality Assurance Analyst - Remote

Overview

The Client Implementation Quality Assurance Analyst is responsible for monitoring and improving the quality of Client Implementation interactions, projects, and tasks through data analysis, reporting, and training.

In Short

• Collects, monitors, and analyzes data to measure the effectiveness of programs and procedures.
• Performs daily internal quality audits of Client Implementation projects and tasks.
• Evaluates key department processes and identifies areas for improvement.
• Ensures accurate responses for implementation inquiries through quality control processes.
• Conducts training sessions to educate teams on processes and procedures.
• Produces detailed reports on project progress and customer satisfaction.
• Identifies opportunities to document and track quality metrics in Salesforce.
• Maintains knowledge of organizational processes and IT advancements.
• Creates and maintains a knowledge base of Client Implementation policies and training materials.
• Completes special projects as assigned.

Requirements

• Experience leading at the functional level is required.
• Experience implementing customer account changes is required.
• Previous quality audit experience is preferred.
• Experience presenting relevant information to clients is required.
• Experience with the legal/court system is preferred.
• Proficiency in MS Office is required.
• Education: Associate degree in business administration or related field is required.
• Certifications: A valid driver’s license is required for work-related driving.
• 1 to 3 years of relevant experience is preferred.

Benefits

• Medical, dental, and vision effective first day of employment.
• 401(k) with employer match.
• Paid time off and holidays.
• Employee Assistance Program and Wellness Program.
• Professional development programs.
• Flexible spending/health savings accounts.
• Company-paid life insurance and disability.
• Telecommuting Stipend.
• Employee referral bonus.