Client Care - Direct Support Representative - Remote

Overview

The Client Care - Direct Support Representative at Experian is responsible for handling client requests, maintaining records, and resolving complex issues related to client accounts and services.

In Short

• Responds to client requests via SalesForce and email.
• Logs and documents maintenance on client accounts.
• Diagnoses and resolves complex membership and technical issues.
• Authenticates clients before account updates.
• Communicates status and resolution of requests with internal teams.
• Extracts data for management reports and client research.
• Handles client escalations as needed.
• Maintains awareness of compliance policies.
• Updates SLAs and procedures.
• Owns support relationships for premier clients.

Requirements

• High School Diploma or Bachelor's degree in Business Administration or related fields.
• 2+ years of customer service experience.
• Advanced English skills.
• Strong organizational and problem-solving skills.
• Able to manage multiple tasks and priorities.
• Excellent oral and written communication skills.

Benefits

• Medical, life, and dental insurance.
• Flex Work/Work from home options.
• Paid time off and annual performance bonus.
• Education reimbursement.
• Family bonding and bereavement leave.
• Referral program and more.