IT Support Representative - Remote

Overview

The IT Support Representative is an integral member of the IT Support team, responsible for providing world-class service and support to the Assent Team, regardless of location.

In Short

• Provide proactive and reactive IT support to Assent employees.
• Configure and set up technology systems.
• Manage and monitor systems accounts.
• Support specific cloud systems used by the corporation.
• Triage and escalate technical requests.
• Maintain asset inventory and software licensing.
• Manage user accounts and troubleshoot office network.
• Communicate clearly with team members.
• Work both independently and collaboratively.
• Adapt to a fast-paced and ever-changing environment.

Requirements

• 5+ years of experience supporting Windows and macOS.
• Proficiency in Google Workspace.
• Experience with network troubleshooting.
• Strong communication skills in English.
• Superb interpersonal skills and team player.
• Detail-oriented with a strong work ethic.
• Ability to problem-solve independently.
• Curiosity about technology.
• Organizational skills to manage multiple projects.
• Proactive communication skills.

Benefits

• Flexible work options and wellness programs.
• Competitive base salary and corporate bonus program.
• Professional development days available from day one.
• Opportunities for corporate giving initiatives.
• Comprehensive benefits packages vary by country.