Site of Care Support Representative - Remote

Overview

The Site of Care Support Representative is responsible for reviewing and coordinating in-bound Site of Care referrals for infusion patients, supporting the Site of Care department by processing referrals and communicating with various partners.

In Short

• Review and coordinate Site of Care referrals for infusion patients.
• Process incoming referrals from the precertification department.
• Communicate with internal and external partners.
• Maintain accurate documentation in CRM.
• Review insurance benefits and claim history.
• Assist with escalating issues to clinical and leadership teams.
• Demonstrate flexibility and ability to work under pressure.
• Utilize proficient computer skills in a Windows environment.
• Work collaboratively to build strong relationships.
• Ensure high accuracy and attention to detail.

Requirements

• Excellent verbal and written communication skills.
• Ability to maintain patient confidentiality.
• Strong sense of urgency with assignments.
• Proficiency in Microsoft Excel and Outlook.
• Ability to multi-task and follow directions.
• Demonstrated problem-solving ability.
• High organizational and time management skills.
• H.S. diploma or equivalent required.
• Healthcare or pharmacy experience preferred.
• Salesforce experience preferred.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching contributions.
• Employee stock purchase plan.
• No-cost wellness programs.
• Flexible work schedules.
• Tuition assistance available.
• Paid time off and family leave options.
• Confidential counseling and financial coaching.
• Retiree medical access.
• Various other benefits depending on eligibility.