Client Support Representative - Remote

Overview

The Customer Support Representative will join the Data Management Team, supporting data contribution to Experian’s consumer credit database and partnering with the Sales team. This role involves client-facing responsibilities, onboarding new data furnishers, and ensuring data quality retention requirements.

In Short

• Build and maintain strong relationships with clients.
• Review and verify the accuracy of documents for onboarding.
• Collaborate with internal teams to meet data quality expectations.
• Act as primary contact for clients, fielding support calls and emails.
• Lead meetings with clients to facilitate onboarding discussions.
• Participate in scrum meetings to address escalations and blockers.
• Escalate issues to senior team members while managing client resolution.
• Support outreach for data furnishers triggering monitoring activities.

Requirements

• Successful track record in a client-facing role.
• Collaborative customer service and relationship-building skills.
• Ability to communicate technical information to non-technical audiences.
• Creative and analytical problem-solving skills.
• Excellent organizational skills for managing multiple accounts.
• Self-starter with initiative and willingness to ask questions.
• Strong judgment and critical thinking skills.
• Strong English communication skills with attention to detail.
• Preferred knowledge of SQL and database structures.
• Familiarity with CRM software.

Benefits

• Medical, life and dental insurance.
• Flex Work/Work from home options.
• Paid time off and Annual Performance Bonus.
• Education Reimbursement and Family Bonding programs.
• Referral Program and more.