Platform ITSM Analyst - Remote

Overview

The Platform ITSM Analyst supports the Cloud Platform team by coordinating documentation, communication, and process agreement across business, engineering, and program management responsibilities.

In Short

• Support Cloud Platform leadership by maintaining documentation of roadmap priorities and project status.
• Work with business and product partners to organize requirements.
• Coordinate inputs from subject matter experts across Cloud, Product, Security, and Infrastructure.
• Document business and technical requirements in clear formats.
• Track milestones, dependencies, and deliverables.
• Communicate progress and risks to team members.
• Coordinate change-management activities.
• Support Business Continuity and Disaster Recovery planning.
• Maintain accurate records of platform access and documentation.
• Present updates to technical and non-technical audiences.

Requirements

• Bachelor's degree in Computer Science or equivalent experience.
• 5+ years of experience in IT Service Management or related fields.
• Professional certifications such as ITIL Foundations.
• Experience in project management and reporting.
• Knowledge of ITIL frameworks with hands-on experience.
• Experience running Major Incident bridges and Change Advisory Boards.

Benefits

• Great compensation package and bonus plan.
• Core benefits including full medical, dental, vision, and matching 401K.
• Fully remote environment.
• Flexible time off including volunteer time off and paid holidays.