Customer Success Manager - Mexico - Remote

Overview

The Customer Success Manager will be responsible for creating and implementing strategies that ensure customer satisfaction and success in using ElevenLabs' products, specifically targeting the LATAM market.

In Short

• Develop a Customer Success playbook for the Mexican market.
• Build relationships with enterprise clients.
• Onboard new clients and establish best practices.
• Measure and enhance customer satisfaction.
• Monitor product usage to identify improvement areas.
• Track customer success KPIs against company goals.

Requirements

• 4-8 years in Customer Success in a SaaS environment.
• Strong technical aptitude and ability to engage with engineering teams.
• Mindset focused on scalability and customer excellence.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Customer and product-driven mentality.

Benefits

• Flexible time off.
• Monthly coworking stipend.
• Annual professional development stipend.
• Annual discretionary social travel stipend.
• Annual company offsite.