Customer Onboarding Coordinator - Bilingual (Spanish and English) - Remote

Overview

The Customer Onboarding Coordinator plays a crucial role in ensuring customers successfully adopt EcoVadis' sustainability solutions. This position requires strong project management skills and the ability to communicate effectively in both Spanish and English.

In Short

• Collaborate with Onboarding Managers to deploy onboarding programs.
• Manage operational responsibilities for customer accounts.
• Guide customers in supplier rating assessments.
• Present the value of EcoVadis' solutions.
• Coordinate technical setup and operational activation.
• Conduct data analysis and reporting.
• Prepare and deliver customer training sessions.
• Establish and maintain customer relationships.
• Support internal projects for onboarding process improvement.
• Contribute to a positive team environment.

Requirements

• 2+ years in customer success, procurement, or consulting.
• Fluent in English and Spanish; Portuguese is a plus.
• Experience in project management.
• Strong analytical and Excel skills.
• Ability to summarize data into insights.
• Basic knowledge of procurement systems.
• Experience with Tableau and Salesforce.
• Excellent communication skills.
• Self-driven and results-oriented.
• Commitment to sustainability.

Benefits

• Work from home allowances.
• Flexible working hours.
• Wellness allowance.
• Access to mental health support.
• Referral bonus policy.
• Learning and development opportunities.
• Sustainability events participation.
• Peer recognition program.
• Annual performance bonus.
• Hybrid work organization.