Membership Executive (Upselling / Inside Sales) - French and Spanish Speaker - Remote

Overview

The Membership Executive will support subscribers in maximizing customer satisfaction, retention, and revenue, focusing on French and Spanish clients.

In Short

• Manage existing market with French and Spanish clients.
• Identify upsell opportunities through proactive outreach.
• Develop content to improve customer value perception.
• Coordinate with teams for upselling opportunities.
• Track and communicate initiative progress.
• Suggest process improvements for efficiency.
• Represent customer voice within the organization.
• Prepare technical reports on market status.
• Participate in sustainability events.
• Work in a fast-paced, high-growth environment.

Requirements

• Minimum 2 years in customer-facing roles.
• Experience in sales or upselling.
• Fluent in French and Spanish.
• Ability to interpret data for actionable insights.
• Experience with Salesforce or similar CRM.
• Comfortable presenting to large groups.
• Passion for customer service.
• Proactive and autonomous.
• Digital marketing experience is a plus.
• Team player with enthusiasm for improvement.

Benefits

• Flexible working hours.
• Wellness allowance.
• Learning and development opportunities.
• Hybrid work organization.
• Remote work from abroad policy.
• Meals and transportation vouchers.
• Dental and health insurance.
• Paid volunteer days.
• Summer Hours in July and August.
• Hybrid monthly allowance for utilities.