Customer Onboarding Coordinator - Bilingual (Spanish and English) - Remote

Overview

The Customer Onboarding Coordinator at EcoVadis plays a crucial role in guiding customers through onboarding processes, ensuring they understand and successfully implement sustainable procurement goals using EcoVadis solutions.

In Short

• Collaborate with Onboarding Managers to support customer accounts.
• Coordinate operational onboarding tasks and track milestones.
• Assist customers with supplier assessments and outreach.
• Present EcoVadis tools in training sessions.
• Manage technical configurations for new customers.
• Collect and organize customer data effectively.
• Prepare reports on onboarding progress.
• Deliver training sessions on platform usage.
• Act as a liaison between customers and internal teams.
• Contribute to process improvement projects.

Requirements

• 2+ years in customer success, consulting, or procurement.
• Fluent in English and Spanish; Portuguese is a plus.
• Strong analytical and Excel skills.
• Detail-oriented with excellent time management.
• Basic knowledge of procurement systems.
• Familiarity with Salesforce and Tableau.
• Excellent verbal and written communication skills.
• Self-driven and results-oriented team player.
• Experience in an international environment is ideal.
• Passionate about sustainability.

Benefits

• Work from home allowances.
• Flexible working hours.
• Wellness allowance for mental and physical wellbeing.
• Access to professional mental health support.
• Learning and development opportunities.
• Hybrid work organization.
• Annual performance bonus.
• Health care and life insurance after specified seniority.
• Additional day for community service when volunteering.
• Career growth management.