Junior Support Analyst (Extended Teams) - Remote

Overview

We are seeking a Junior Support Analyst to join our team, working remotely. The ideal candidate is comfortable in a fast-paced environment, can adapt to different cultures, and is passionate about helping people.

In Short

• Provide high-quality support for Atlassian tools.
• Respond to customer inquiries promptly and accurately.
• Investigate and resolve complex technical issues.
• Support end-users in using the product effectively.
• Perform troubleshooting in Atlassian Server/Data Center and Cloud environments.
• Create and maintain up-to-date technical documentation.
• Identify support process improvements and propose solutions.
• Act as the first point of contact for technical tickets.
• Monitor performance indicators and propose operational improvements.
• Conduct interactions with clients and internal teams.

Requirements

• Advanced English for international client communication.
• Excellent oral and written communication skills.
• Customer-focused mindset.
• Analytical troubleshooting skills for technical issues.
• Familiarity with JQL and REST APIs.
• Experience with web application logs and performance analysis.
• Basic knowledge of databases (SQL, PostgreSQL).
• Self-management and organization skills.
• Assertive communication with clients of varying technical levels.
• Resilience and critical thinking in challenging situations.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Remote work flexibility.
• Collaboration with international clients.
• Professional development opportunities.
• Access to a supportive team culture.