Senior Support Engineer I - Cloud Enterprise Confluence - Remote

Overview

Join our Support and Consulting area at e-Core where you will work with global teams and end-users to maximize the use of innovative technological solutions, focusing on customer success and problem resolution.

In Short

• Responsible for customer success by efficiently resolving technical issues via phone, email, or remote sessions.
• Demonstrate strong problem-solving mindset by replicating issues and providing timely solutions.
• Encourage collaboration through knowledge sharing and creating internal knowledge base articles.
• Continuously expand technical skills in a specific area of expertise.
• Collaborate with colleagues and mentors to provide effective solutions.
• Proactively escalate incidents following established procedures.
• Engage directly with clients in critical situations.
• Exceptional written and spoken English skills required.
• Experience in a similar IT role or highly technical environment preferred.
• Strong problem-solving skills and a customer-focused approach.

Requirements

• Ability to break down complex technical problems into understandable explanations.
• Experience in web application support and troubleshooting.
• Experience handling critical tickets and complex customer service scenarios.
• Experience in web applications with Java, HTML, CSS.
• Familiarity with SQL databases (queries, joins, constraints).
• Understanding of Network Support (e.g., TCP/IP, UDP, DNS, SSL).
• Experience with Linux/Windows operating systems.
• Experience with REST API support.
• Familiarity with browser development tools (e.g., Google Chrome DevTools).
• Knowledge of Confluence, Jira, Bitbucket, or similar tools is a plus.

Benefits

• Collaborative and multicultural work environment.
• Continuous learning opportunities.
• Ability to grow within the company.
• Engagement in technical discussions and mentoring.
• Access to internal resources for effective problem-solving.