Senior Support Engineer I - Confluence On Prem - Remote

Overview

As a Senior Support Engineer, you will be responsible for ensuring customer success by efficiently resolving technical issues through various communication channels while working in a collaborative and multicultural environment.

In Short

• Resolve technical issues for customers via phone, email, or remote sessions.
• Demonstrate strong problem-solving skills.
• Contribute to knowledge sharing by creating internal knowledge base articles.
• Continuously learn and expand technical skills in a specific area of expertise.
• Collaborate with colleagues and utilize internal resources for effective solutions.
• Proactively escalate incidents when necessary.
• Maintain high standards for personal and team performance.
• Experience in web application support and troubleshooting.
• Familiarity with SQL databases and Java applications.
• Experience with network support and Linux operating systems.

Requirements

• Advanced written and spoken English skills.
• Solid experience in a similar role in the IT industry.
• Able to explain complex technical issues in simple terms.
• Enjoy continuous learning and staying updated with technologies.
• Customer-centric approach and thrive in a support environment.
• Strong problem-solving skills.
• Experience with critical ticket handling and complex scenarios.
• Experience troubleshooting Java applications and JVM issues.
• Familiarity with network protocols and tools.
• Experience with REST API support.

Benefits

• Work in a collaborative and multicultural environment.
• Opportunities for continuous learning and skill expansion.
• Engagement in technical discussions and knowledge sharing.
• Potential for mentorship and coaching roles.
• Access to internal knowledge bases and community forums.