Senior Cloud Support Engineer - Remote

Posted 6 weeks ago

DevOps / Sysadmin

Full Time

Worldwide

Network Troubleshooting

Overview

The Sr. Cloud Support Engineer at SailPoint plays a crucial role in providing post-implementation support for the IdentityNow product, ensuring customer satisfaction through effective issue resolution and collaboration with cross-functional teams.

In Short

Join SailPoint's Services Support team as a Sr. Cloud Support Engineer.
Focus on post-implementation support for IdentityNow.
Collaborate with customers and implementation partners.
Resolve Out-Of-The-Box issues efficiently.
Familiarize with products and tools through extensive training.
Manage tickets and provide customer updates.
Work closely with DevOps, Engineering, and Support teams.
Support legacy PAM products until integration.
Utilize ServiceNow Case Management System for case handling.
Participate in knowledge sharing and self-service resources.

Requirements

5-7+ years of support experience.
At least 2 years working with a SaaS product/service.
Experience with web technologies: XML, SAML, SOAP.
Software installation experience on Windows and Unix platforms.
Database experience: Oracle, Sybase, MSSQL, MySQL.
Experience with Directories: LDAP, AD.
Network troubleshooting skills.
Nice to have: Experience with SSO platforms and enterprise systems.
Familiarity with Identity Management systems.
Security software or IT audit experience.

Benefits

Equal opportunity employer.
Inclusive work environment.
Opportunity to work with leading identity security solutions.
Professional growth and development.
Flexible working arrangements.

S.T

SailPoint Technologies

SailPoint Technologies UK is a leading identity security organization that specializes in providing innovative identity security solutions, including the only multi-tenant SaaS offering on the market. By leveraging artificial intelligence and machine learning, SailPoint automates the complex process of managing access to identities and technology resources, ensuring that the right access is granted at the right time. The company focuses on delivering scalable solutions that meet the demands of enterprise customers, with a commitment to customer satisfaction and support. SailPoint's Identity Security Platform is designed to address the challenges of modern enterprise security, enabling organizations to effectively manage and secure identities in a cloud-oriented environment.

Share This Job!

Save This Job!

Jobs from SailPoint Technologies:

Senior Customer Marketing Specialist

Customer Marketing

SaaS

Content Strategy

Senior Manager, Professional Services

Leadership

Project Management

SaaS

Senior Solutions Engineer