Senior Support Engineer I - Cloud Enterprise Cast - Remote

Overview

Join our Support and Consulting area at e-Core, where you will be responsible for ensuring customer success by efficiently resolving their technical issues through various communication channels.

In Short

• Resolve customer technical issues efficiently via phone, email, or remote sessions.
• Demonstrate problem-solving skills by replicating issues and providing timely solutions.
• Encourage collaboration and knowledge sharing within the team.
• Continuously learn and expand technical skills in a specific area of expertise.
• Collaborate with colleagues and utilize internal resources for effective solutions.
• Proactively escalate incidents when necessary and engage directly with customers.
• Exceptional written and spoken English skills required.
• Strong experience in a similar IT role is preferred.
• Ability to simplify complex technical issues for customers.
• Experience with web applications, systems, and software troubleshooting.

Requirements

• Strong problem-solving skills and a customer-centric approach.
• Experience with Java, HTML, CSS, and SQL databases.
• Understanding of network support concepts (TCP/IP, DNS, etc.).
• Experience with Linux and Windows operating systems.
• Familiarity with REST APIs and browser development tools.
• Knowledge of Confluence, Jira, Bitbucket, or similar tools is a plus.
• Experience with AWS and Splunk is desirable.
• Active participation in relevant online IT communities is a plus.

Benefits

• Collaborative and multicultural work environment.
• Continuous learning opportunities.
• Possibility for career growth and skill development.