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Junior Technical Support Analyst - Remote

Posted 1 week ago
Customer Service
Full Time
Argentina

Overview

As a Junior Technical Support Analyst at Improvado, you will be the frontline hero for marketers, resolving critical data problems that impact strategic decisions and ensuring the platform delivers accurate insights.

In Short

  • Solve complex data challenges by tracing data pipelines.
  • Engage and empower customers through effective communication.
  • Collaborate with teams to drive product excellence.
  • Become a platform expert in Improvado’s tools and marketing APIs.
  • Document recurring cases to streamline troubleshooting.

Requirements

  • 1+ year in technical support or a similar role.
  • Proficiency in SQL (SELECT, filtering, aggregates).
  • Passion for translating technical details into clear solutions.
  • Ability to thrive in cross-functional teams.
  • Fluent in English for effective communication.

Benefits

  • Remote-first culture with flexible work hours.
  • Opportunity to influence a product used by industry leaders.
  • Generous time off including 27 days PTO + US holidays.
  • A vibrant company culture.
Improvado logo

Improvado

Improvado is an innovative AI-powered platform tailored for marketing teams in medium to large-scale enterprises and agencies, focused on automating complex marketing intelligence and reporting. By gathering and organizing marketing data, Improvado provides instant insights through business intelligence and artificial intelligence, enabling clients to optimize budgets and enhance marketing ROI. As a rapidly growing Series A startup with $34 million in funding, Improvado collaborates with renowned brands like ASUS, Docker, and Activision, fostering a diverse and agile culture that emphasizes personal and professional growth.

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