Engagement Lead - Remote

Overview

The Engagement Lead at Improvado will lead and execute Professional Services projects, leveraging expertise in solution design, data modeling, and marketing to drive client success and project outcomes.

In Short

• Lead and execute a full spectrum of Professional Services offerings.
• Engage with C-level client executives and internal stakeholders.
• Deliver projects independently with a hands-on approach.
• Manage client relationships through comprehensive project execution.
• Prioritize customer support excellence.
• Create project and resource plans collaboratively.
• Ensure projects align with standards, budgets, and timelines.
• Demonstrate expertise in leading cross-functional teams.
• Communicate effectively and convey technical concepts.
• Work in a remote-first environment with a focus on professional growth.

Requirements

• 3+ years in client-facing roles (Project Lead, Customer Success Manager, etc.).
• Proficient in English for client engagement.
• Experience in building data models and analytics with SQL.
• Project management experience in SaaS or Big Data.
• Knowledge of MarTech/AdTech industry practices.
• Solid technical foundation (API, programming, etc.).
• Startup experience is valued.
• Strong interpersonal skills and organizational abilities.
• Ability to juggle multiple tasks and clients.
• Exceptional communication and collaboration skills.

Benefits

• Remote-first environment.
• 20 working days of PTO per year.
• US holidays and additional days off.
• Professional development reimbursement.
• Fun and open startup environment.