Technical Support Senior Analyst - Remote

Overview

We are seeking a skilled IT Support Specialist to contribute to complex IT support initiatives, focusing on hardware asset management and operations.

In Short

• Collaborate with internal teams and external partners for IT hardware asset management.
• Maintain accurate asset records and ensure data integrity.
• Respond to service requests and incident tickets.
• Provide guidance and support to team members.
• Evaluate and recommend hardware configurations.
• Develop and implement effective support procedures.
• Minimum of 3 years of relevant experience required.
• Proficiency in Microsoft Office applications.
• Experience with ServiceNow preferred.
• Bachelor’s degree in a related field preferred.

Requirements

• Strong understanding of hardware systems.
• Proactive approach to problem-solving.
• Strong communication and collaboration skills.
• Familiarity with asset management policies.

Benefits

• Comprehensive health-related benefits.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• Minimum of 18 days of paid time off per year.
• Paid holidays.