Technical Account Manager - Remote

Overview

As a Technical Account Manager at Dynamic, you will play a pivotal role in providing innovative technical solutions to meet the complex needs of our customers.

In Short

• Provide innovative technical solutions for customers.
• Work closely with Sales, Product, and Engineering teams.
• Serve as a trusted technical advisor to live customers.
• Triage support for the on-call engineering team.
• Provide implementation support for customer rollouts.
• Troubleshoot and answer technical questions from customers.
• Engage with diverse customer base in Web3 projects.
• Combine technical expertise with customer-facing experience.
• Passion for solving Web3 problems using cutting-edge technology.
• Collaborate with cross-functional teams to ensure customer satisfaction.

Requirements

• 1-3 years of experience in engineering or technical support.
• 1-3 years of experience in JavaScript and SDK development.
• 2+ years in web3 and blockchain technology.
• Must live in the Americas timezone.
• Solid understanding of digital and cloud technologies.
• Excellent communication skills and customer interaction.
• Optional: Proficient in React.

Benefits

• Work with leading Web3 projects.
• Be part of a dynamic and growing team.
• Opportunity to shape product roadmap based on customer feedback.
• Engage in technical discussions and presentations.
• Stay informed on industry trends and advancements.