Technical Troubleshooting Specialist - Remote

Overview

Seeking a highly skilled Technical Troubleshooting Specialist to join our dynamic team. The ideal candidate will have extensive experience in troubleshooting and resolving technical issues related to Appian, Talend, SQL Server, and Autosys technologies. The candidate should be a self-starter with a strong ability to prioritize tasks, manage multiple projects, and effectively communicate results with a globally distributed team.

In Short

• Troubleshoot and resolve technical issues related to Appian applications, ensuring minimal downtime and optimal performance.
• Diagnose and fix problems in Talend workflows, focusing on data extraction, transformation, and loading processes.
• Manage and troubleshoot SQL Server databases, ensuring data integrity, performance, and security.
• Working knowledge of automations built on Power Automate from troubleshooting and maintenance perspective.
• Handle Autosys job scheduling and automation, ensuring smooth execution of batch jobs and workflows.
• Collaborate with cross-functional teams to gather requirements, design solutions, and implement troubleshooting strategies.
• Document and track issues, resolutions, and best practices to improve the overall troubleshooting process.
• Provide technical support during production releases and maintenance windows, working closely with the Operations team.
• Stay up-to-date with the latest industry trends and best practices in troubleshooting and technical support.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 7 years of experience in technical troubleshooting and support.
• Proven experience in troubleshooting Appian applications, with a strong understanding of Appian architecture and integration patterns.
• Expertise in Talend, including designing and troubleshooting ETL processes.
• Proficiency in SQL Server, including database design, optimization, and performance tuning.
• Experience with Autosys job scheduling and automation, including setting up and managing jobs using Autosys.
• Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension / Retirement benefits.
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote.