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Associate Director of Application Support Engineering - Remote

Posted 4 days ago
DevOps / Sysadmin
Full Time
Worldwide

Overview

The Associate Director of Application Support Engineering is responsible for maintaining and providing technical support for applications in Production, collaborating with various teams to resolve incidents and fulfill requests.

In Short

  • Lead application support engineering efforts.
  • Analyze application alert trends and recommend solutions.
  • Provide oversight and mentorship to support engineers.
  • Collaborate with Client Facing teams on application issues.
  • Review Disaster Recovery scripts for outages.
  • Design automation for application monitoring.
  • Facilitate internal reviews of support requirements.
  • Act as point of contact for critical issues.
  • Mitigate risks by following established procedures.

Requirements

  • 8+ years of related experience, with leadership experience.
  • Bachelor's degree preferred.
  • Experience in a 24X7 application support environment.
  • Familiarity with IBM mainframe, Linux, WebSphere, Cloud technologies.
  • Strong communication skills for technical and non-technical audiences.

Benefits

  • Competitive compensation including base pay and incentives.
  • Comprehensive health and life insurance benefits.
  • Pension/Retirement benefits.
  • Paid Time Off and various leaves of absence.
  • Flexible/hybrid work model.

D.C.E.S

DTCC Candidate Experience Site

DTCC is a leading organization at the forefront of innovation in the financial markets, dedicated to providing a supportive and dynamic work environment for its employees. The company emphasizes professional development and fosters a thriving internal community that reflects the diversity of the world it serves. With a commitment to employee growth, DTCC offers competitive compensation, comprehensive benefits, and a flexible work model, ensuring that its workforce is well-equipped to make a significant impact in the industry.

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