Director of Application Support - Remote

Overview

The Director of Application Support at Anywhere will oversee the support of enterprise-level applications, ensuring their stability and performance. This role involves managing a team of application support professionals, driving continuous improvement initiatives, and collaborating with IT leaders, business stakeholders, and external vendors to deliver high-quality support services.

In Short

• Lead and manage the Application Support team, providing direction, coaching, and development opportunities.
• Ensure the availability, performance, and reliability of enterprise applications.
• Develop and implement efficient support processes and procedures.
• Drive continuous improvement initiatives to enhance Application Support services.
• Maintain comprehensive documentation for Application Support processes and procedures.
• Collaborate with IT and business leaders to understand application requirements and align them with business goals.
• Manage relationships with external vendors and service providers.
• Ensure compliance with Application Support policies, procedures, and standards.
• Oversee the budget for the Application Support team.
• Monitor and report on application performance metrics and support activities.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 10+ years of experience in IT, with at least 5 years in a leadership role in application support.
• Strong knowledge of enterprise application support processes and best practices.
• Excellent leadership and team management skills.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Experience with ITIL or other IT service management frameworks is a plus.

Benefits

• Master's degree in a related field.
• Experience in a similar role within a large enterprise environment.
• Certification in ITIL or other relevant frameworks.