Senior Account Manager - Remote

Overview

The Senior Account Manager is responsible for managing customer accounts and relationships, overseeing campaigns, and collaborating with various teams to deliver excellent customer service and solutions.

In Short

• Manage day-to-day Agency and/or Network partner relationships.
• Provide strategic client service to a complex customer base.
• Identify growth opportunities within the existing client base.
• Oversee client business processes including onboarding and billing.
• Ensure quality of services and satisfactory resolution of support requests.
• Conduct kick-off and ongoing calls with clients.
• Compile performance evaluations for clients.
• Monitor campaign performance and billing.
• Communicate DoubleVerify’s value proposition effectively.
• Manage customer expectations throughout the campaign lifecycle.

Requirements

• Experience in Sales or Account Management in online advertising.
• Bachelor’s Degree or equivalent education.
• Exceptional command of Microsoft Excel and PowerPoint.
• Direct experience in advertising agency or related fields.
• Experience with Ad Serving technology.
• Understanding of the online media marketplace.
• Ability to manage multiple deliverables with tight deadlines.
• Outstanding written and verbal communication skills.
• Organized with attention to detail and a positive approach.
• 2nd Eastern European language is a bonus.

Benefits

• Work with a recognized market innovator.
• Collaborate with Fortune 500 companies.
• Opportunities for professional growth and development.
• Engage in a dynamic and supportive work environment.
• Participate in industry events and conferences.